Senior Systems Specialist

JOB SUMMARY

This position provides technology service and support at an advanced engineering level to elevate the reliability, stability, security and performance of all systems in leveraging efficiencies for Credit Union personnel through use of computing technologies.

ESSENTIAL FUNCTIONS

1. Utilize service desk system to resolve issues reported and route tickets appropriately.
2. Manage, maintain, and support virtualization environments.
3. Manage, maintain, and support security program as it pertains to the infrastructure.
4. Utilize the monitoring of sophisticated systems to ensure operational functionality.
5. Manage and maintain an array of systems software for the enterprise.
6. Troubleshoot, coordinate, and manage issues with technology systems.
7. Participate in on-demand disaster recovery testing scenarios.
8. Design, configure, and manage the backup/restoration systems.
9. Manage, maintain, and support data center facilities.
10. Manage, maintain, and support hyper-converged infrastructures (HCI).
11. Responsible for updates, releases, patches, and firmware of all servers in the data centers.
12. Manage, maintain, and support operating system variants.
13. Advanced understanding in the utilization and implementation of TCP/IP.
14. Advanced knowledge of mobile technologies and virtual private networks (VPN).
15. Advanced knowledge with Windows and Linux operating systems.
16. Knowledge and experience with SQL databases.
17. Knowledge in the development of policies and procedures on systems engineering.
18. Perform IT on-call duties as assigned.
19. Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:
• Experience working within ITIL and ITSM environments
• Virtualization architectures and environments
• Windows and UNIX operating systems and associated systems software
• Performance and optimization knowledge in fast-paced server architectures
• Problem solving of complex technological environments
• Engineering principals in infrastructure technologies
• Ability to:
• Think creatively
• Analyze and solve practical problems and deal with variables in situations
• Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
• Identify opportunities for and effectively implement automation processes
• Organize and prioritize in order to meet deadlines
• Skill in:
• Excellent communication and interpersonal skills to effectively work with members and co-employees
• Making effective and timely decisions
• Typing and personal computer

QUALIFICATIONS

Critical Development Experiences:

Pursue opportunities for professional growth and development through training, education and self-study

Successfully complete all applicable compliance training and testing

Education and experience equivalent to:

Seven to ten years of similar or related experience, including preparatory experience

A four-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 128 credit hours

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.