Senior Vice President, Client Services

Interested in working for a dynamic agency that empowers its people to produce industry-pioneering work? Join us at RevHealth, one of the largest independent, pharmaceutical healthcare marketing and ad agencies in the US. We are committed to bold, innovative thinking and fearless creativity, transcending the expected to deliver exceptional, competitive, and scientifically savvy work for our clients. We thrive on collaboration, rich clinical rigor, and solutions-oriented thinking. If you’re looking for a workplace that champions both your personal growth and cutting-edge client solutions, consider joining our team.

The Senior Vice President, Client Services, plays a crucial role as a steward of the brand and strategy, entrusted with the responsibility of creating and nurturing robust client connections. In this position, you must regularly demonstrate value to existing clients with strategic thinking and new ideas. In this role, SVPs are responsible for driving the annual brand and tactical planning process (both internally and externally with clients). They must ensure strong collaboration with creative teams to deliver optimal output and flawless execution across client business and foster a positive working environment and culture for the internal team. SVPs are expected to continually expand the scope of work with current clients to drive business growth. Additionally, the SVP has the opportunity to mentor and train junior account staff. Individuals in this position have significant influence over the company's growth and the development of our employees.

What You’ll Do:

• Strategic Advisor and Client Relationship Management:
• Proactively identify strategic opportunities and propose new ideas to existing clients
• Drive business through strategic and creative recommendations
• Work directly with brand teams on the development of brand goals/objectives/strategies
• Ensure all materials remain on target and effectively communicate core brand strategies
• Understand products, competitors, market dynamics, and changes likely to affect the category
• Facilitation and attendance at all client meetings
• Ensure adherence of agency/client process
• Ensure the accuracy of all files/communications to clients
• Ensures client satisfaction and sets the pace and approach for developing strong client-agency relationship
• Internal Team Lead:
• Manage and mentor junior account team members
• Inspire people leaders, motivate team members to deliver for each other and our clients
• Run internal kick-off meetings and provide strategic oversight
• Review jobs supporting new strategies or special tactics
• Manage client expectations and internal deliverables
• Provide meticulous direction of day-to-day workflow on all agency client business
• Development of brand plans/tactical plans/WOs/annual SOW/creative briefs, etc
• Financial Management:
• Develop and track SOW budgets and finances in partnership with project management
• Development/management of annual SOWs, monthly financials, tracking of monthly hours, and monthly client accruals
  
  
  

Requirements:

• 10+ years of pharmaceutical agency experience
• Extensive experience in successfully executing product launches
• Oncology launch experience required
• Experience working effectively and efficiently with clients and internal team members in different time zones
• Experience with break-through designations and subpart H/E approvals, or equivalent
• Experience working with a small company commercializing its first product
• Excellent ability to manage client relationships, especially sensitive issues, and effectively problem-solve
• Self-reliant, capable of operating independently
• Team leadership experience and passionate about mentoring team members
• Outstanding communication skills: oral, written and interpersonal
• Experience managing large, complex, multi-million dollar accounts
• Working knowledge of Veeva (or other client MLR) and Ziflow (or other digital routing) platforms
• Experience hiring, managing, and developing a team who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills
• Flexibility to travel to client meetings, congresses, and other engagements (travel commitment estimated at less than 20%)
  
  
  

About You:

• You act with integrity and drive results in a way that makes everyone better
• You are endlessly curious
• You choose fearlessness in pursuit of innovation, growth, and excellence
• You enjoy building partnerships and working collaboratively with others to meet shared objectives
• You are focused on delivering exceptional results for your clients
• You can seamlessly balance the interests of multiple stakeholders
  
  
  

RevHealth is committed to hiring the best team possible to create revolutionary brand experiences that inspire change. We believe that we need a diverse set of perspectives to deliver the best possible solutions for our clients. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. If you are looking for a positive team environment and are looking to be successful in the healthcare marketing world, join us!