Service Now Architect - NJ

Service Now Architect

Somerset, NJ

Onsite

6+ months

GC EAD/H4 EAD only – No OPT, GC, USC, H1B

9-10 yrs

We are seeking a highly motivated and experienced ITIL Process Consultant to join our team. In this crucial role, you will play a pivotal role in guiding organizations towards adopting and maximizing the value of ITIL best practices, improving their IT service management effectiveness and efficiency.

Responsibilities

• Conduct comprehensive assessments of existing IT service management processes, identifying strengths, weaknesses, and opportunities for improvement based on ITIL best practices.
• Develop and implement tailored ITIL-aligned process improvement plans aligned with business objectives and IT strategy.
• Facilitate workshops and training sessions to educate stakeholders on ITIL principles and their benefits.
• Provide ongoing coaching and support to ensure successful adoption and adherence to improved IT service management processes.
• Analyze and document process performance metrics, demonstrating the impact of ITIL implementations on key performance indicators (KPIs).
• Maintain awareness of evolving ITIL best practices and industry trends, recommending updates and enhancements to the organization's service management system.
• Collaborate effectively with cross-functional teams (IT, business units, management) to ensure alignment and buy-in for process improvement initiatives.
• Maintain accurate and up-to-date documentation of the service management system.
  
  

Qualifications

• Minimum of 5+ years of experience as an ITIL Process Consultant or a related role.
• Proven track record of successfully implementing ITIL best practices in various organizational settings.
• In-depth knowledge of all ITIL processes, modules, and their interrelationships.
• Excellent communication and presentation skills, with the ability to engage diverse stakeholders and clearly articulate complex technical concepts.
• Strong analytical and problem-solving skills, with the ability to identify root causes of process issues and recommend effective solutions.
• Project management experience and demonstrated ability to manage multiple projects simultaneously.
• Proficiency in IT service management tools and methodologies.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
  
  

Accrete Macro Solutions LLC is an Equal Opportunity Employer and we make sure to comply with all laws and regulations that protect and enhance Diversity and Inclusion. All qualified candidates will receive consideration without regard to age, race, color, nationality, religion, sexual/gender orientation, gender identity, disability, or any other legally protected status.

We are committed to build diverse and inclusive teams and an equitable workplace for all our employees across the globe.