Sr. Director, Operations & Supply Chain, Southeast US

The Sr. Director, US Operations will have overall responsibility for all activities in the plant network, including all sort, repair, heat treat in the network, and those same activities with respect to CHEP pallets handled within CHEP facilities. This role will also have responsibility over transportation activities, implementation of all network optimization and standardization activities, human resources, compliance, and other activities in the plant network. While ultimately responsible for all operational best practices, standardization, and related metrics, this role will also have responsibility of the outcome of Logistics processes and day to day execution to assure fulfilment. In addition, a critical link to the customer and will be responsible for working cross-functionally with the Zero Harm, Commercial, Transportation, Planning and Quality functions to drive continuous improvement strategies across the US network. Responsible for total spend of > USD $XXX million and over 42million C-Gen (pallets)

Location: Field Based Southeast Territory US - FL, AL, NC, SC, LA, MS, GA - Atlanta or Orlando, preferred, must be located near a major airport

Travel: 50% within territory

Scope

• Annual Budget: > $XXX Million USD
• Number of Locations: 30+

Number of Reports

• Number of Staff (direct & indirect*): 6 Direct; Total (FTE): 25+

Major/Key Accountabilities

• Lead and foster a culture of Zero Harm
• Responsible for design and development of strategic supply chain initiatives and strategic workforce planning within their assigned territory
• Responsible for more than 70 operational nodes including all CHEP run and 3rd Party facilities, transportation, and operational activities at assigned Service Centers and TPM locations
• Maintain and exceed targeted goals with regards to P & L responsibility for all CHEP run, TPM and 3rd Party operations
• Effectively develop 3rd party relationships with continuous focus on reducing costs through cooperative initiatives and amicable negotiations
• Lead and drive cost control initiatives and process control
• Continually review operations activities, including local transportation activities to maintain compliance with all Federal, State and local laws (OSHA, DOL, DOJ, EPA, FD)
• Drive Safety improvements (Zero Harm) across the Plant Network
• Ensure the consistent execution of all SOPs throughout Operations and ensure supply chain coordination within the Commercial Organization, CHEP USA, Global Quality, Zero Harm, Procurement, Engineering, Strategic Network Planning, and Logistics
• Develop a balanced approach to maximize best operational practices and cost efficiencies across the network while maintaining critical quality and raw material utilization standards necessary to maintain customer satisfaction and profitability
• Drive network optimization and material flow within their assigned geography
• Lead standardization strategy in the business
• Drive compliance through teamwork for all Standard Operating Procedures
• Lean, Six Sigma, Value Stream Mapping opportunities to effectively eliminate waste and drive operational cost to defined targets
• Provide visionary leadership to Operations, Territory, Plant Managers and other functional leads
• Responsible for the development and implementation of effective plant based employee retention strategies to increase productivity and exceed production targets
• Provide leadership and development to all staff, direct and indirect reports, to effectively attract, train, evaluate, motivate, delegate talent to drive increased engagement and team performance
• Develop internal team to maximize KPI results and build a solid succession plan for all People Manager positions

Measures

Contribute to the overall achievement of:

• Achievement of Production Targets
• Profit margin improvement
• Exceeding Plant KPIs
• Budget targets
• Plant, Office and Field Based Employee Turnover Reduction
• Employee Engagement Scores
• Customer satisfaction/NPS

Authority/ Decision Making

• Purchasing decisions
• Hiring, exit, performance management and labor decision making from Director level and below
• OPEX and CAPEX approval authority
• Asset acquisition
• Customer complaints
• Ability to work autonomously
• Working in a heavily matrixed environment
• Approval authorization of $250,000

Key contacts

Internal Executive Level contacts within:

• Zero Harm
• Logistics
• Human Resources
• Quality, Procurement, Engineering
• Strategic Network Planning
• Legal, Finance, Commercial Leads

External:

• 3rd Party Suppliers
• Government Agencies
• Vendors
• Logistics Providers
• Industry Associations
• 3rd Party Warehousing

Qualifications

Essential Qualifications:

• Bachelor of Science Degree in Engineering/Operations/Supply Chain or related field
• Strong customer focus orientation
• Strong organization, problem solving, team motivation and leadership skills
• Demonstrated ability to work cross-functionally for sustained success
• Detailed understanding of Supply Chain practices and metrics

Desirable Qualifications:

• MBA or equivalent job experience
• EAN/ Six Sigma Black Belt

Experience

• 12-15+ years’ experience in operational/supply chain related leadership roles
• Minimum of 8-10 years of people management, to include multi-level managers and in labor intensive operations
• Large scale budget management
• Demonstrated history of ever-increasing responsibility and success in rapidly changing environments
• Demonstrated ability to drive results through teamwork and cross-functional collaboration
• Proven track record in developing and maintaining supplier and customer relationships
• Demonstrated ability to develop and manage operational budgets and production targets
• Demonstrated ability to leverage continuous improvement methodologies (LEAN, Six Sigma, etc.) to drive operational efficiency

Skills and Knowledge

• Strong financial management and analytical skills
• Excellent communication and presentation skills
• Ability to work effectively on a national basis both horizontally and vertically
• Extensive knowledge of the PMS business environment, supply chain and its customers
• 50% or more travel required

Languages

• Essential: English
• Desirable: Spanish

Base pay range is $204,000-$260,000 annually

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.