Sr. Instructional Design & Delivery Specialist

Your work at Tegria will focus on supporting the delivery and development of educational content and programs to support employee growth, productivity, and success in the Support Center.

Your primary responsibilities are maintaining existing educational materials and creating new educational materials, including eLearning. You will also facilitate training sessions for Support Center agents.

In this role, you are recognized as highly skilled and proficient in your discipline, conducting complex work and contributing to measurable team and organizational objectives. You work with minimal supervision and wide latitude for independent judgement, assisting less experienced team members as needed.

The role you play

An effective Sr. Instructional Design & Delivery Specialist will help the organization on a whole achieve success through:

Training Delivery

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team
• Training new and current employees on policies, procedures, systems, workflows, and best practices
• Increasing employee proficiency through training and effective communication
• Effectively using established educational materials to facilitate training sessions
• Facilitating role play sessions
• Managing the classroom, either physically or virtually, to improve the learning environment
• Serving as a subject matter expert and handling calls alongside employees as a training exercise
• Mentoring less experienced trainers on training and facilitation techniques

Curriculum Development

• Identifying opportunities to improve existing educational materials
• Improving and updating existing educational materials, including eLearning
• Developing new educational materials, including eLearning
• Developing job aids and supporting resources, such as worksheets, templates, databases, and reports
• Developing content for and working to maintain knowledge management systems and learning management systems
• Partnering with stakeholders to identify learning needs, scope, audience, timelines, and format to support departmental goals
• Designing content that is learner-centered and user-friendly based on confirmed learning objectives and stakeholder feedback
• Advising on options and best modes of delivery for a variety of learning and communication needs
• Developing and supporting long-term learning plans for internal teams
• Mentoring less experienced trainers on how to effectively develop training material, including eLearning
• Reviewing and advising on training material created by less experienced team members

Ongoing Support

• Developing and implementing tools and methods to measure the effectiveness of training
• Monitoring trainees' knowledge before and after training to help determine follow-up training required
• Conducting skill level evaluations and re-evaluations and recommending additional coursework/training that may be necessary
• Identifying employee performance problems, determining training needs, and implementing solutions

General

• Operating independently; managing and tracking your own work progression
• Providing guidance to less experienced members of the team, as needed
• Contributing to team and organizational objectives
• Working a flexible schedule, including evenings and/or weekends as needed

What we’re looking for

We expect:

• Bachelor's Degree or equivalent combination of education and experience
• 4+ years of training and instructional design experience, preferably in a call center environment
• Eye for process and training improvement
• Experience initiating and managing projects through to completion on a defined timeline
• Ability to develop, deliver, and evaluate engaging learning content demonstrated to meet needs of diverse learners
• Experience developing soft skills or system-based training
• Proficiency in graphic/image editing software (e.g., TechSmith Snagit)
• Experience creating meaningful content with one or more industry-standard authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia, Vyond)
• Demonstrated presentation and facilitation skills
• Excellent verbal and written communication skills
• Microsoft Office proficiency
• Ability to work independently and as part of a team
• Sound analytical skills to perform work with attention to detail and accuracy
• Strong attention to detail and organizational skills
• Passion for making meaningful learning experiences accessible to a diverse audience
• Experience mentoring and guiding others
• Able to manage a flexible schedule with the ability to work nights and or weekends on occasion
• Able to work successfully with minimal supervision and wide latitude for independent judgement
• Experience mentoring less experienced team members
• Previous instructional design experience
• Prior consulting experience
• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria.

We’d like to see:

• Relevant healthcare or healthcare IT experience
• Learning Mangement System (LMS) experience
• Experience in healthcare environment
• Learning Management Certifications

Success Criteria

People who are successful in this role…

• Display passion for and pride in the work they do
• Are clear and concise in their written and verbal communication
• Understand and can articulate the big picture and end goal
• Are willing to push their comfort zone and be a team player
• Enjoy teaching and helping others grow
• Look for middle ground that leaves all parties satisfied
• Establish goals and expectations, meet goals and expectations
• Learn from their mistakes and create a safe environment for others to make mistakes and learn

Need a few more details?

Compensation: $75,000-$97,000

Status: Exempt | Regular full-time

Eligibility: Must be legally authorized to work in the United States without sponsorship

Work Location: This position is remote. Must work in a location within the United States.

Travel: Minimal (less than 10%)

Benefits Eligibility: Eligible

Now, a little about us ...

At Tegria, we tackle challenges both big and small to help move healthcare forward. We draw from our extensive experience and partnerships across healthcare and technology to help our clients enhance technology, financial performance, operations, and care delivery.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity.

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Perks and benefits

We’ve carefully designed our benefits package to meet you wherever you are in your life and career.

Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.

Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.

And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

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Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.