Sr. Program Manager, Operations Strategy

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com , or visit our investor site . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals .

About The Role

The Sr. Program Manager, Operations Strategy will lead critical programs and provide project management for the Operations Strategy & Optimization function reporting to the VP, Operations Strategy & Optimization. In addition, they will support Operations, Fulfillment, Pharmacy, and Compounding teams in this same capacity as needed. The Sr Program Manager will focus on the strategic programs identified by the Operations leadership team and lay the foundation to support future initiatives and capabilities. The Sr. PM will work closely with teams across the company, to ensure that critical and enterprise initiatives are met. This role will focus on C-Team strategic initiatives to ensure that projects, product launches, and critical functionalities within Operations are properly managed across functions in order to meet deadlines and reflect the needs of various company stakeholders. In the long term, the Sr. PM role may be interested in developing into a Principal Program Manager within Operations or a Director of Programs. The Sr. PM will be creative, dedicated, and motivated, be passionate about healthcare, and love solving problems. At times, this role may serve as a proxy for the VP of Operations Strategy & Optimization or their direct reports.

You Will

• Lead critical business initiatives by ensuring all business and compliance requirements are defined, understood, and addressed in project decisions; drive process changes based on stakeholder feedback; and ensure high-quality project deliverables.
• Focus on the strategic road map of the as identified by Operations leadership to ensure critical projects and milestones are met while properly partnering with cross functional partners to ensure the success of these initiatives.
• Evaluate program benefits to drive prioritization decisions and communicate financial impact to our Finance partners.
• Collaborate closely with others to identify requirements, manage programs, prioritize based on need, and hit milestones
• Engage in dialogue and use good judgment to balance provider, operational, customer, and business priorities
• Communicate operational KPIs and reinforce through proactive feedback
• Develop and promote processes to facilitate streamlined work for both internal teams and cross-functionally
• At times, this role may serve as a proxy for the VP of Operations Strategy or their direct reports.
• Other duties as needed
  
  

You Have:

• 7+ years of work experience in project or program management or operations, preferably in a technology setting.
• Demonstrated ability to identify opportunities to increase efficiency and/or improve our customers’ experience and present them to leadership.
• Experience in leading continuous improvement efforts and well-versed in LEAN methods.
• Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across. Experience working diplomatically with high-profile stakeholders.
• Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
• Presentation and analytical skills: Comfortable using Microsoft Office or Google Suite, and able to learn our other platforms.
• Technical aptitude: Experience or ability to learn programs including but not limited to SQL, Confluence, Jira, Smartsheets, and Looker.
  
  

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats
  
  

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range for US-based employees is

$140,000 — $160,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com . Please do not send resumes to this email address.

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