Systems Support Operations Engineer
EV.Careers
Fremont, CA
See who EV.Careers has hired for this role
What To Expect
The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.
For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.
Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA
What You'll Do
Monitor battery system performance and availability to ensure contractual obligations are being metHandle after-hours customer escalations via Tesla hotline system. Monitor and respond to alarms annunciated on Tesla’s proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teamsAct as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operationRespond, communicate, and escalate abnormalities with the Tesla’s proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring systemRespond, communicate, and escalate any cybersecurity concernsPrepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
What You'll Bring
Capable of working in a 24/7 environment, working 10-hour shifts, including weekendsExperience in a customer service environmentGrasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc), and interpret electrical single line diagramsExperience using Microsoft Word, Microsoft ExcelExcellent written and verbal communication skillsAbility to independently make decisions, and escalate when necessary Enthusiasm for green technology
Benefits
Compensation and Benefits
Along With Competitive Pay, As a Full-time Tesla Employee, You Are Eligible For The Following Benefits At Day 1 Of Hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$30.00 - $58.00/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.
For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.
Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA
What You'll Do
Monitor battery system performance and availability to ensure contractual obligations are being metHandle after-hours customer escalations via Tesla hotline system. Monitor and respond to alarms annunciated on Tesla’s proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teamsAct as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operationRespond, communicate, and escalate abnormalities with the Tesla’s proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring systemRespond, communicate, and escalate any cybersecurity concernsPrepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
What You'll Bring
Capable of working in a 24/7 environment, working 10-hour shifts, including weekendsExperience in a customer service environmentGrasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc), and interpret electrical single line diagramsExperience using Microsoft Word, Microsoft ExcelExcellent written and verbal communication skillsAbility to independently make decisions, and escalate when necessary Enthusiasm for green technology
Benefits
Compensation and Benefits
Along With Competitive Pay, As a Full-time Tesla Employee, You Are Eligible For The Following Benefits At Day 1 Of Hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$30.00 - $58.00/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at EV.Careers by 2x
See who you knowGet notified about new System Operations Engineer jobs in Fremont, CA.
Sign in to create job alertSimilar jobs
-
Technical Support Engineer
Technical Support Engineer
Atlas Search
-
System Support Engineer
System Support Engineer
PhoenixProConnect, LLC
-
Systems Support Engineer
Systems Support Engineer
Keeper Security, Inc.
-
Technical Support Engineer (L5)
Technical Support Engineer (L5)
Netflix
-
Technical Support Engineer
Technical Support Engineer
Man Group
-
Technical Support Engineer
Technical Support Engineer
Tines
-
Technical Support Engineer
Technical Support Engineer
Eplan
-
Service Support Engineer
Service Support Engineer
Clearview Group
-
Support Engineer
Support Engineer
Beyondsoft
-
Technical Support Engineer
Technical Support Engineer
SUNMI
-
System Support Engineer, Fully Remote
System Support Engineer, Fully Remote
Stellent IT
-
IT CSP - System Support Engineer
IT CSP - System Support Engineer
RICEFW Technologies Inc
-
Technical Support Engineer
Technical Support Engineer
Thrive
-
Desktop Support Engineer / System Administrator
Desktop Support Engineer / System Administrator
Accroid Inc
-
Technical Support Engineer
Technical Support Engineer
True Anthem
-
Technical Support Engineer
Technical Support Engineer
firstPRO 360
-
System Support Engineer
System Support Engineer
Hays
-
Senior Technical Support Engineer
Senior Technical Support Engineer
Entrata
-
Technical Support Engineer
Technical Support Engineer
ACS Consultancy Services, Inc
-
Technical Support Engineer
Technical Support Engineer
CORRIDOR Aviation Service Software
-
Technical Support Engineer
Technical Support Engineer
Microsoft
-
Technical Support Engineer
Technical Support Engineer
Thrive
-
Technical Support Engineer
Technical Support Engineer
ConnectWise
-
Technical Support Engineer
Technical Support Engineer
Chameleon
-
Technical Support Engineer
Technical Support Engineer
The Walt Disney Company
-
Technical Support Engineer
Technical Support Engineer
Atlas Search
-
Support Engineer
Support Engineer
Malomo
People also viewed
-
Technical Support Engineer I
Technical Support Engineer I
-
Level 3 Support Technician- Windows Support Engineer
Level 3 Support Technician- Windows Support Engineer
-
Technical Support Engineer
Technical Support Engineer
-
Technical Support Engineer - Desktop Services - FinTech - $115,000-$200,000 + Bonus
Technical Support Engineer - Desktop Services - FinTech - $115,000-$200,000 + Bonus
-
Help Desk/Technical Support Engineer
Help Desk/Technical Support Engineer
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub