Tier I Field Service Technician

Responsibilities

Stealth Monitoring is a rapidly growing North American security firm. As part of our national expansion, Stealth is hiring a Field Service Professional for the Seattle market. The core responsibilities of the Tier I Field Operations Technician include:

• Maintaining and Troubleshooting
• • Analog and IP based CCTV Systems
  • Access Control Systems
  • Intrusion Detection Systems
    

The Tier I Technician / Installer will report to a Tier 3 Technician and will be part of the team to drive the success of the region by working cross-functionally with customer support, internal and external IT groups, & customers, to ensure timely and efficient completion of projects and service initiatives to maintain system uptimes.

Success For The Tier I Role Is Measured By

• Developing an understanding of low voltage technologies and how they are used at Stealth
• Meeting customer needs and addressing customer service issues promptly
• Proactively communicating with customers and team members
  
  

The Tier I Technician will work with other Field Service and Remote Support Technicians to address service and installation related issues across the region.

Essential Responsibilities

Repair, replace and maintain low-voltage equipment at customer locations:

• IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc..)
• Video management software (Luxriot, Avigilon, Geovision, etc...)
• Windows based DVR/ NVR servers
• Access Control Systems (Feenics, etc..)
• Intrusion Systems (DMP, etc..)
• Audio systems and amplifiers (Axis, Barix SIP devices, etc..)
• Switches, Routers, Power supplies, Power Distribution Units, UPS systems
• Cat5 / BNC cable termination (Compression and Crimp)
• Integrating equipment onto customer and company proprietary networks
• Wireless access point equipment (Ubiquiti, etc..)
• Maintain accurate inventory and document field activities
  
  

Qualifications

• High School or GED required. Additional formal training and certifications in related fields a strong plus
• Basic understanding of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.
• Basic understanding in the use and applications of Access Control, Intrusion and Video Systems.
• Basic understanding in the deployment of Video Surveillance Systems.
• Working knowledge of electronic and digital test equipment such as multi-meters, and digital cable analyzers.
• Basic understanding of Network concepts and architectures.
• Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
• Ability to work overtime, alternate shifts, weekends and participate in a 24/7 on call rotation
• Basic skills with Microsoft Office
• Ability to travel (if needed)
  
  

Work Style

• Strong organizational skills, detail-oriented; ability to multi-task
• Ability to adapt to changes in the work environment, manage competing demands, and deal with change, delays, or unexpected events
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully
  
  

Benefits Information

Stealth Monitoring offers great benefits such as:

• Medical Insurance
• HSA (Health Savings Account)
• FSA (Flexible Spending Account)
• Dental
• Vision
• Life Insurance
• 401K Plan
• PTO (Vacation, Sick, Bereavement, Go 2 Days)
• And more!
  
  

Candidate must have a clean driving record; pass a background investigation -- no criminal records. Must be in good health and able to work in both office and outside environments. Ability to lift equipment and tools up to 50lbs. Able to perform work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment, working above ceilings etc.

Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.