Vice President, Client Services

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a dynamic Vice President of Client Services to lead and mentor a team of up to 15 staff members, ensuring top-tier service delivery and client satisfaction. Ideal candidates will excel in strategic relationship-building, systemic issue identification, and the development of customized client solutions.

How You'll Make An Impact

• Manages a multi-layered team, typically consisting of up to 15 Client Services staff.
• Incumbent(s) have little to no personal Client Services book of responsibilities, with the exception of production on renewals and/or extension of service offerings.
• Makes demonstrated effort to interact with all clients under management responsibility, including in-person visits for the largest revenue clients at least once annually.
• Defines priorities for entire team.
• Proactively supports team members in overcoming most challenging client situations.
• Demonstrates ability to see larger systemic issues rather than just those issues affecting individual clients.
• Ensures team members identify key individuals within client organizations for client, program and company success.
• Often demonstrates ability to extend own relationships with senior levels (e.g., risk management leadership, executives of company) and identifies/provides opportunities for more senior company leaders to engage in high-gain client interactions.
• Ensures consistent Client Services staff and managerial level engagement with clients (calls, in-person visits, etc.).
• Understands client goals and ensures high quality service plans among team members.
• Engages clients on recurring basis to ensure satisfaction with company service and results against client goals, using established guidelines.
• Captures and shares results with senior team leaders and tracks progress over time (year-to-year).
• Can identify potential exposures across industries.
• Has robust understanding of how cost of risk impacts clients financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.).
• Requires a robust understanding of industry products and services, and able to work with team members to identify where/when these apply as potential client solutions.
• Develops and recommends customized solutions for clients assigned to their team, to drive value.
  
  

About You

Required:

• Bachelor's degree and 6 years related experience.
• Insurance license required.
• Exceptional coaching, feedback and leadership skills.
• Travel as required.
  
  

Work Traits:

• Partnering with Account Management team members frequently develops meaningful success stories which serve as basis for training, morale improvement and client referrals.
• Able to confidently convey situation, complication actions and results succinctly to others within the organization and to clients and prospects.
• Able to provide synthesized summaries to senior leadership within Account Management team.
• Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions.
• Leads group meetings with confidence and poise.
• Makes clear the objective and purpose of discussions and can command the room under difficult/tense circumstances.
• Frequently provides value-added suggestions and approaches to make the team more successful.
• Always knows what matters most and engages supervisors on only the most complicated issues.
• Provides consistent, direct and often real-time feedback and coaching to team members.
• Is accessible by team members when they encounter roadblocks with their work.
• Selfless in support of client and team success.
• Understands where there is most value for client and company on all issues.
  
  

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
  
  

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
  
  

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.