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Position Summary:
The Vice President - Client Services will be responsible for overall client relations, operational effectiveness, revenue generation, and client retention.
Principle Accountabilities (Key Result Areas):
Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network
Accountable for achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors
Proactively supports the development of client relationships and attend meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients.
In partnership with the Directors, establish and maintain long–term relationships with client at a global strategic level
Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements while adhering to broader operational effectiveness goals, including technology requirements
Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
Works closely with the Clients to assess any concerns on the planned program and associated business objectives
Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)
Attributes & Attitude:
High Energy and Enthusiastic
Exceptional Interpersonal and Communication Skills
Strong Integrity and Motivation
Business-Focused
Goal-Driven
Thrives in High-Pressure Environments
Knowledge:
Education: Masters/Bachelor’s Degree in Management, Business or Marketing
Experience: 10 - 12 years of pertinent experience in Client Services/Account Management within the Contact Center/Customer Experience industry
Experience supporting clients in the Property & Casualty sector.
Compensation & Benefits:
The anticipated base salary range for this remote position is between $160,000 - $200,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include commission earnings and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.
Seniority level
Executive
Employment type
Full-time
Job function
Other
Industries
Outsourcing and Offshoring Consulting
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