The Customer Operations division of eClerx engages in: Technology, Analytics, Customer Experience Solutions, Consulting Services, Field Technical Operations & Omni-channel Solutions. eClerx CO provides various process consulting and outsourcing projects to support the middle and back offices of some of the world’s largest companies in the world with a concentration in the Cable, Telecommunication, Technology and Media industries.
Responsibilities
In this position, you will:
Identify/cultivate key accounts and decision makers and develop relationships leading to new large scale business opportunities.
Identify market opportunities (through individual marketing efforts as well as corporate-driven marketing programs), initiate sales processes, close sales and contribute industry knowledge to the company’s overall market strategy.
Be responsible with every stage of the sales cycle from prospecting to closing.
Rapidly identify target customers followed by a well-defined follow through plan to aggressively close new business.
Continually reassess target markets and proactively partner with Client Engagement Managers and Solution SVP to up/cross sell within designated existing accounts.
Generate and communicate ideas for go-to-market strategies with the SVP of BD and Business Unit leaders.
Proactively partner with the operations teams to help drive sales.
Actively attend (in person or virtual) industry events, conferences and trade shows.to generate leads and gain up-to-date market intelligence.
Eligibility Requirements
Proven track record 5+ years of selling and success in the BPO industry.
Enthusiasm and drive to aggressively chase large scale growth opportunities for a rapidly expanding organization
Consultative selling oriented individual.
Well versed/experienced in hunting new logo clients and building accounts, as well as making a ‘consultative sale’ i.e. understanding the client issue and then tailoring a solution (in conjunction with Practice Leads and delivery teams) for that client.
Well-organized, self-motivated; a doer and closer with exceptional communication, verbal and written, and presentation skills
Working knowledge of Microsoft Suite, Salesforce.com & the current suite of online/virtual sales tools.
Excellent interpersonal managing skills and the ability to work well with teams located globally
In the US, the target base salary for this role is $150,000-$225,00. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.
About eClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Telecommunications and Information Technology & Services
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