Vice President of Services

Job Title: VP of Home Services (Direct Hire)

Location: Seattle - Tacoma Metro Area

Comp: Estimated Base $150K + Commission and Bonus ; Robust benefits package

About the Company and Role:

The VP of Home Services is responsible for leadership, oversight, and performance management of field and office support. This includes Septic Repair, Drain Field Repair, O&M Inspections, Property Sales, Septic Tank Pumping, Sewer Repairs, Drain Cleaning, Electrical, and Carpentry. They are also responsible for the facility itself.

This is a full time, exempt position, with heavy work demands occurring Monday through Friday. Weekend availability for issue escalation is expected. Responsibilities split between office and field environments.

Responsibilities:

• Ensure all departments are meeting KPI’s and contributing to company growth and revenue goals.
• Use analytics, business knowledge, industry best practices, and team member insights that drive profitable results.
• Provide teams with leadership and clear direction. Motivate and inspire team members to rally around company objectives.
• Ensure teams get the training and support they need to provide quality Septic, Drain Cleaning, Electrical and Sewer work.
• Cultivate employee engagement across all departments and promote a healthy work environment.
• Provide direct reports with coaching, development, and growth opportunities.
• Hold all team members accountable to personal growth, licensing/training, reaching goals and following processes.
• Foster a Core Values focused environment via leading by example and discussing Core Values in decision making.
• Ensure customer complaints are properly resolved, resulting in quick, favorable resolutions.
• Manage annual budget and control expenses to meet or exceed plan.
• Ensure sufficient staff levels to meet revenue goals and customer demand.
• Evaluates workloads/personnel schedules to maximize efficiency in profit and customer satisfaction.
• Facilitate operations and budget meetings with managers to increase productivity levels.
• Oversee facility management and ensure teams have the resources and supplies necessary.
• Oversee safety compliance: training, tracking, assessments, OSHA reporting, and incident investigations.
• Provide timely insights to the Executive Leadership Team and Ownership.

Required Skills/Abilities:

• Ability to communicate effectively - inspire and lead others to attain company goals.
• Proven track record of achieving operational excellence through strong people and performance management.
• Track record of managing complex work groups across shifts, locations, and experience levels in a Service Industry.
• Demonstrated ability to influence change and initiate actions that have strategic impact and drive a high-performance culture.
• Strong track record of effectively using analytics to guide optimal operations and quality outcomes.
• Highly organized with exceptional follow-through, and quick, sound decision-making abilities.
• Excels in a fast-paced, goal-driven environment with the ability to adapt quickly to change.

Education and Experience:

Minimum 5+ years of experience working as a service provider in the field (Septic, Sewer, Plumbing).

Minimum 5+ years of experience of operations management, Service Industry Required (Septic, Sewer, Plumbing)