VP, Client Services

Job Description

We are seeking a dynamic and experienced Vice President of Client Services to join our leadership team. This individual will play a pivotal role in supporting our sales team, ensuring client satisfaction, overseeing project delivery, and driving innovation within the client services function. The ideal candidate will have a proven track record in the healthcare or pharma marketing industry, strong leadership skills, and the ability to drive growth and excellence across our client services functions.

Key Responsibilities:

Sales Team Support:

• Collaborate closely with the sales team to support their efforts in acquiring and retaining clients.
• Develop and create compelling proposals that address client needs and showcase our solutions.
• Prepare detailed cost worksheets to ensure accurate pricing and budget alignment for proposals.
• Provide strategic input during client meetings and presentations to drive business development efforts.
  
  

Account Management:

• Ensure all clients are consistently satisfied with our services, addressing any concerns promptly and effectively.
• Lead and mentor the account management team, fostering a culture of excellence and client-centricity.
• Identify and capitalize on upsell opportunities, working closely with clients to understand their evolving needs.
• Develop and implement client retention strategies to minimize churn and enhance client loyalty.
• Conduct regular performance reviews and client feedback sessions to continuously improve service delivery.
• Ensure clear and consistent communication with clients, keeping them informed about project status, deliverables, and any potential issues.
• Act as the voice of the client within the organization, advocating for their needs and ensuring they are met.
• Monitor financial performance, including revenue, margins, and profitability of client accounts.
  
  

Project Delivery:

• Oversee the successful delivery of projects, ensuring they meet or exceed client expectations.
• Coordinate with internal teams to ensure projects are completed on time, within scope, and on budget.
• Foster a collaborative environment by working closely with cross-functional teams, including marketing, product development, and operations.
• Implement best practices and continuous improvement initiatives to enhance project delivery processes.
• Develop project management methodologies and tools to streamline project workflows and improve efficiency.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.
  
  

Leadership and Strategy:

• Collaborate with senior leadership to develop and execute the company’s client services strategy.
• Align client services goals with overall business objectives and growth targets.
• Drive innovation within the client services team, fostering a culture of creativity and continuous improvement.
• Develop a deep understanding of client businesses and industries to provide tailored solutions that drive their success.
• Utilize data and analytics to track client services performance and identify areas for improvement.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of client services initiatives.
• Analyze client feedback and market trends to inform service enhancements and new product offerings.
• Ensure the effective use of CRM and other technology tools to enhance client services operations and reporting.
  
  

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field (MBA preferred).
• Minimum of 10 years of experience in client services, account management, or sales operations within the healthcare or pharma marketing industry.
• Proven track record of supporting sales teams, managing client relationships, and delivering successful projects.
• Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM tools and sales analytics platforms.
• Proficiency in Project Management tools.
  
  

Company Description

Equals 5 is an innovative marketing platform serving the US pharma industry featuring unique, first-to-market solutions that target healthcare professionals within Social Media, Programmatic, Endemic and other channels. Our all-in-one, self-service platform facilitates activation, media buying, and measurement across 15+ channels, driven by proprietary algorithms and a unique HCP-to-consumer data graph.

Equals 5 is an innovative marketing platform serving the US pharma industry featuring unique, first-to-market solutions that target healthcare professionals within Social Media, Programmatic, Endemic and other channels. Our all-in-one, self-service platform facilitates activation, media buying, and measurement across 15+ channels, driven by proprietary algorithms and a unique HCP-to-consumer data graph.