Eastonworld’s Post

As AI continues to advance, concerns arise about its potential to replace BPO workers, particularly in roles like customer service and billing. However, there is a greater importance of training workers in higher-level AI skills to adapt to evolving job requirements and leverage technology for analytics and creativity. While acknowledging AI as a disruptive force, Uy asserts that jobs won't be replaced but rather transformed, emphasizing the need for education and readiness to harness AI's potential across various industries. Learn more here: https://bit.ly/4bWxNTj #AIinBPO #FutureOfWork #AdaptWithAI #TechTransformation

🤯 Are you a technophobe? Does AI scare you? This is a great article from HBR to help and challenge anyone within a business on how to enhance performance by embracing technological change. #AI #artificialintelligence #chatGPT

Repetitive tasks for AI, strategic tasks for humans. This is how we combine automation with our human expertise to maximize efficiency and deliver better results. Explore how our human-powered BPO/BPM services can help you streamline your workflow: https://bit.ly/43wlDvZ #SunTecIndia #HumanInTheLoop #BPOServices

🤖 AI offers numerous ways to enhance a company’s internal capabilities and skills. It can analyse employee profiles and their activity to identify skills. Additionally, AI can classify learning content, making it more accessible for the entire workforce and personalised to each individual. It can also summarise, recommend, and enhance learning materials. GenAI, in particular, can assist the world’s billion knowledge workers in improving their performance within their workflow. Research indicates that GenAI can help knowledge work become 25% faster and 40% better. This article discusses various methods for corporations, teams, and individuals to drive internal growth through enhancing organisational capabilities. It is evident that significant growth through GenAI is achievable. *This was not written by ChatGPT, but by Harvard Business Review #AI #automation #GenAI https://lnkd.in/e5vvUQmY

🛑 Will AI Render BPO Services Irrelevant 🛑 AI integration into BPO services enhances efficiency and data processing capabilities, 👉 redefining industry dynamics 👈 rather than rendering it irrelevant. While AI automates repetitive tasks, the human touch remains crucial for empathetic customer interactions, necessitating adaptation and upskilling initiatives. By embracing AI alongside human expertise, BPO providers can unlock new opportunities for value creation and maintain competitiveness in an evolving landscape. What do you think? Comment below. #BPO #AI

Dear All, We are exploring usage of AI in shared services in finance, commercial and HR functions. Anyone here can suggest or share a usecase where AI has been successfuly deployed and what benefits achieved? look forward to your inputs. thnks

I am starting a new series for you called "AI+" I will not talk about AI in CS exclusively but in the light of the overall Customer Service organization and strategy and put things into perspective. So let's start with the first - and in my opinion one of the most important - topics: PEOPLE! -------- We're all talking about AI in customer service. And that's a good thing. AI is supposed to help automate simple (and later, surely complex), repetitive, and high-volume but low-value-adding inquiries and processes - for both the company and the customer. However, this also means that only the complex issues will be directed to employees. And that, in turn, implies longer processing/handling times, more specialized knowledge needed, and constant re-training. Essentially, it means that in the future, we'll have very different requirements for our customer service staff. We'll be looking for different profiles when hiring staff than we have in the past. The demands on management will also grow: how to lead these new employees, how to support them, what their needs are. Of course, it also brings many exciting new projects and opportunities. Both management and employees need to be involved in this transformation. This requires clear and transparent communication about the opportunities as well as the risks of AI. Actively involving customer service employees in AI projects, therefore, brings tremendous value for everyone and should not be overlooked under any circumstances. #aiincs #ki #ai #customerservicestrategy #customerserviceexperience #contactcenter

#AI#unemployment#worldwide#ITcompanies It's very sad to know that worldwide over 24000 employees have been layed off as most companies are replacing human employees with AI. Currently, AI has affected IT Sector, soon customer service (BPO) sector would get impacted. I was wondering what will happen if human employees get replaced with AI in US IT Staffing industry? That's why, start thinking and make efforts to have own business set up. Due to AI, nothing is now secure. AI has also entered the teaching industry. Do comment your say on consequences of AI taking over US IT Staffing industry and if possible, what can be a permanent solution for it.

Has your company offered AI training to you? It must be challenging for companies, especially in healthcare, do allow their workers to deploy and use AI such as ChatGPT. Now companies are working on new protocols and urging AI tool providers to factor an opportunity for double-checking into the workflow. "At Baptist Health, Tungaraza said that in instances where AI is summarizing recorded conversations between doctors and patients, she trusts the doctors to diligently double check since their careers and reputation are on the line. In other areas of the business, such as operations or call centers, where AI could be used to summarize customer-service calls, there is more of a risk that it won’t be diligently double checked, she added." The problem is "only 13% of employees have been offered any AI training in the past year, according to a survey from staffing agency Randstad".

Automation & AI can transform FSM https://lnkd.in/dQUZtM6G Anand Subaraj | CEO | Zuper |  Over the past couple of years, implementation of automation in business, along with measured adoption of Artificial Intelligence (AI), has given businesses in the service industry the ability to enhance their workforce and their operations. This is because automation can take over many of the manual, admin-heavy tasks that can be very time-consuming for a workforce – particularly valuable in Field Service Management (FSM) where there are many moving parts.  It can also concurrently reduce the risk of human error where large volumes of information are being input. Similarly AI, which has been developed to replicate human behaviour through programming and machine learning, can enhance the capabilities of a human workforce and enable individuals to do more work, faster, and with fewer, if any, errors... #automation #AI #FSM #ML #CX Zuper