ESP Global Services’ Post

This article is full of valuable advice and inspiration to take your #customerservice to the next level as we get ready for the new year. As usual, the trick is being #proactive and listening to your #customers - check out the article on how to do that and why it's more important now than ever. #personalization #organizationalculture #technologymarketing #marketing #strategicmarketing SmartBrief Brian Mahar https://lnkd.in/gX3g9JRU

We may think that customers always prefer salesmen or service providers who are very friendly to them, share their personal experience, or they behave in personal manner anyway, but it is not the case in embarrassing products or services! If face to face interactions would be unavoidable, means there would be no self-service provider, customers of embarrassing services prefer the service providers who act in mechanistic way, not the personable one! Sometimes the nature of the product or service we present, should determine our approaches and this is definitely kind of marketing challenges. Source: Sun, Y., Wang, X., Hoegg, J., & Dahl, D. W. (2023). How Consumers Respond to Embarrassing Service Encounters: A Dehumanization Perspective. Journal of Marketing Research, 60(4), 646-664. #marketing #customerexperience #consumerbehavior

Please join us on the 26 / 27th June to learn more about the 'art and science' of Customer Loyalty, and how Evolving Systems help Mobile Operators deliver customer engagement, that drives NPS, reduces churn and increases customer lifetime value

🚨 We got asked by a client who had limited success with their customer satisfaction program. Previously they had been using Net Promoter Score and the data was not compelling enough for them Synchrony Group conducted a VoC for them and here’s what we found out: ⚡ Their product was too complicated to use with limited instructions ⚡ Their technical support took too long for troubleshooting ⚡ Although the price was attractive, the customer experience was poor 🎯 Valuable insights from the customer, if you ask the right questions. Choose a VOC over NPS www.mysynchronygroup.com #technicalmarketing #customersatisfaction #voiceofthecustomer

Why Customer Service is a Crucial Marketing Strategy In the digital age, outstanding customer service isn't just a nicety; it's a powerful marketing tool. When customers feel valued and supported, they become loyal advocates, spreading the word and boosting your brand's reputation. Discover how exceptional customer service is your secret weapon in the competitive marketing landscape consult us today. #CustomerService #MarketingStrategy

We're here to unlock the power of marketing relationships: uniting customer service, marketing and quality 🚀 In the dynamic world of business, the synergy between these three points is vital and we share with you a little about how we work each one! Customer service: We create brand advocates by providing exceptional, individual service. Marketing: we create narratives based on customer perceptions about the service. Quality: We guarantee consistency, building trust. Together, we create seamless customer journeys. Embrace marketing relationships for lasting impact! 🤝 #MarketingRelationships #CustomerService #Quality

🎙️Hey, welcome! Are you working in the IT sector and do you want to grow your Business Revenue with Customer-Centric Conversations for IT Companies? 🎙️Learn more about how we can help you, visit the Help to Grow Talk website: https://lnkd.in/ebmrJYUJ 🎙️Feel free to contact Desiree T. for a free 30-min phone conversation. 🎙️We understand how challenging it can be for you to have effective customer conversations that lead to revenue growth. That's why we offer a unique three-step approach called Help To Grow Talk Method, which helps you create talks that solve your customers' top-of-mind challenges and increase revenue: Step 1️⃣: Customer Talk → Resulting in a Customer Truth Report Step 2️⃣: Team Talk → Resulting in a Customer-Centric Conversation & Revenue Growth Strategy Plan Step 3️⃣: Implementation Talk → Resulting in Better and Better Customer-Centric Conversations for Revenue Growth #revenuegrowth #helptogrowtalk #customerconversations #customercentric

I'm working on a 4 section "Customer-Centric Customer Connection" Audit, for the full customer lifecycle. it's 95% done but I want your partnership- What do you think needs to be on it? Where do you see most companies missing the mark? Tell me in the comments👇 _________________ 👋 I'm Leanne, here to create, support and nurture smarter, kinder, longer-lasting marketing strategies.

🌟 Unlocking Growth with Customer Reviews! 🚀 Dealers, listen up! Your customers' voices are one of your most powerful marketing tools. Embrace the feedback, harness its power, and watch your business soar to new heights! 📈💬 #CustomerFeedback #DigitalMarketing #GrowthStrategy Read to Learn More: https://lnkd.in/geqEEcbv

The Winning Combo: Great Customer Service + Stellar Marketing. Did you know that amazing customer service isn't just about making customers happy? It's also a secret weapon for turbocharging your marketing efforts! When customers have an incredible experience, they can't help but share it with their friends, family, and colleagues making your business or company stand out . That's free word-of-mouth marketing at its finest if you ask me. Furthermore Happy customers become loyal customers, driving sales and revenue. They become your biggest advocates, spreading the love and bringing in new customers through referrals. It's like having an army of marketers on your side So, let's make customer service a priority, go above and beyond, and watch our marketing soar. Happy customers are the best marketers you could ever have! #CustomerService #Marketing #BusinessSuccess #HappyCustomers #Secretsofmarketing.