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Call Center Power will be at the Amazon Web Services (AWS) Public Sector Summit in DC this week meeting with the public sector about their contact center needs and Amazon Connect CCaaS capabilities. If you operate a federal or state & local government citizen-facing contact center - let's talk about best practices and how we can help you facilitate a center of excellence. #AWSSummit #ContactCenter #CallCenter #AmazonConnect Doug Deker Brian Redden David Levy Erica Ong Zak Kennedy Elizabeth Haley John MacKinnon Elizabeth Steimel Aaron Strait Sehar Wahla

Excited to start learning about AWS with my team, Cohort Rey! So many resources and lots of support to tap into, first lesson is this Saturday and I can’t wait 😁 It’s never too late to learn new skills! #aws #awscloud #awsarchitecture #newskills #learninganddevelopment

Had a fantastic time at the AWS Innovate event, gaining valuable insights into the latest service features and hands-on workshops. Always learning, always innovating! 💡 #AWSInnovate #CloudTech #continuouslearning #awscommunity #awscertification #awscommunitybuilders #awseducate #awsdeveloper #awsdataengineer

🚀 Helping Teams Master AWS! 🌐 One of the most rewarding aspects of my work is seeing teams unlock their full potential with AWS. I’m thrilled about our AWS Training Roadmap at Curious Orbit. It’s a personalized guide designed to help small teams already using AWS improve their skills and achieve their goals. This isn’t just about learning but transforming how your team works with AWS. #AWSTraining #CloudComputing #CuriousOrbit #ProfessionalDevelopment

🎉 Just touched down in Las Vegas for AWS re:Invent! 🌆 Arrived last evening and had a great time reconnecting with friends. Thanks to the timezone shift, my body thought it was 6 AM when it was 3 AM! 🤝 Today, I'm diving into a whirlwind of peer talks and meetings with clients and the AWS certification and training team. Looking forward to sharing insights and learning new things. 📍 Catch me around the Venetian if you're here - would love to connect! 📣 Exciting News: AWS announced the Cost Optimization Hub! This fantastic feature centralizes cost-saving strategies across AWS services. A vital tool for FinOps and infrastructure teams, offering a comprehensive view of savings opportunities. The best part? It's available at no extra charge! 🚀 More updates from re:Invent coming soon! #AWSReinvent #CloudComputing #CloudCost #CloudCostControl #FinOps

Staying up-to-date with technology updates nowadays has become a daunting task! That's why we are starting a monthly "Round-Up" webinar series where we will be sharing a quick wrap-up of the newest services, features and updates from AWS from the preceding month, so that you can leverage those updates and quickly realize value. Not to worry if you have missed reading AWS news recently, just join this webinar to get up to speed! Happy learning! 🚀 📅 : 13 May 2024, 2:00 PM (SGT) 👉 : Registration link in the comments

If you’re junior or mid-level, you probably think observability is boring. No! It’s relatively new that SWE and MLE teams own services end to end rather than building things and handing them off to a DevOps team to deploy and manage. Hand-offs result in slowdowns. Classical software engineers had this problem first… and then DS teams started to face it years later for the exact same reasons and people were still surprised. Well now, more and more teams own their products from development to production and back. Many companies do not even hire “traditional DevOps” teams anymore. Without the handoffs, development is so much faster! And more fun imo. AND YET It’s so rare that software engineers and MLEs are good at observability. I’ve never had a coworker below the senior level of seniority who had so much as set up an alert before. If an outage happens in your app, do you know how to find out what went wrong? Do you have systems in place that could have detected the outage risk before it ever happened? Do you know what traces are? Or structured logs? Have you created alerts from generic and custom metrics? Do you know why you should avoid creating many alerts, and what items you should focus on? And you need all of this and *more* if you’re doing ML/AI in a production, high-risk setting. The need for observability hasn’t gone away even while handoffs are less common. And in a crowded job market, having experience with observability can be a major differentiator. I’m always majorly impressed with this skill set. Bennett is a senior site-reliability engineer. He also worked AWS support earlier in his career, covering API Gateway, S3, and Lambda. He will be leading the observability section in the Python/AWS bootcamp and he is the *perfect* person for the job. I’m going to learn a lot from Bennett’s section, too, and personally this is the unit I’m most excited about!

I am currently taking an AWS game-based course and it's been a game-changer! The interactive format makes learning new concepts so much fun, engaging, and practical. The only down side based on my experience that it can be time-consuming. I am curious to see what other people think ? #AWS #CloudComputing #ProfessionalDevelopment

Hello All!!!!!!🌟 I hereby thrilled to announce my achievement of successful completion of the AWS Academy Machine Learning Foundations! 🌐 This comprehensive program has equipped me with in-depth knowledge of Machine Learning concepts, AWS services, and hands-on skills. Grateful for the support of instructors and fellow learners throughout this journey.💡 #awsacademy #CloudCertification #continuouslearning #machinelearning