#hiring MS PC Maintenance Technician I, Baltimore, United States, fulltime #jobs #jobseekers #careers #Baltimorejobs #Marylandjobs #Engineering
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Job Description General Summary Under direct supervision, performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization. Maintains a spare parts inventory of systems, subsystems, and component parts used in repair work, with guidance. Updates progress reports for all work performed. Receives work direction from supervisor on work priorities and daily assignments. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Assists with installation or relocation of computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Performs technical downloads and PC configurations with some guidance. Uses Helpdesk Call Tracking application to log all service and update requests accurately and detailed. Collects data from customers to aid problem determination / resolution of request. Provides information to the Helpdesk for on-going follow up to customers until resolution of issue. Assists customers to identify and specify the nature of the request or problem. Uses guidance from Senior Technicians as required. Troubleshoots simple issues and assists customers with various systems issues including Microsoft, Novell, PC/Laptop/Mobile, printer, software, hardware, and network connectivity issues with some direction. Provides assistance in IT Tiered support teams by obtaining and providing appropriate information for escalated issues. Provides assistance in maintaining an inventory of parts used and needed to re-order, including testing parts received for stock to ensure an effective level of service. Provides assistance in maintaining an inventory for all equipment installed and oversees or performs documentation of all system configurations in a database as directed. Provides assistance to coordinates activities, times, schedules, with suppliers and contractors in regard to the installation, operation, maintenance and evaluation of user locations for data equipment ensuring problems are addressed appropriately and timely with UMMS standards and procedures. Assists in collection and analysis of real-time trendi