Marcolin’s Post

Value #3 of 6. Hospitality is in our DNA.

Watching a Ted Talk recently shared by my wife, who has been an inspiration in both my life and career, I was reminded of the undeniable power of listening and personal connection in business. Her experience of nurturing a family business for three decades by prioritizing genuine hospitality struck a chord with me. Great leadership mirrors great hospitality; it's about being attuned to the needs of both customers and employees, recognizing that our interactions are the most valuable currency. This talk underlines the essence of what we practiced daily at Schreibman Jewelers where I worked with her for 6+ years: creating meaningful experiences is at the heart of sustainable success. I encourage you to watch this Ted Talk. It's a compelling reminder that the core of any business isn't just what we sell, but how we make people feel. A lesson in the true essence of hospitality that transcends industries. #Leadership #Hospitality #BusinessEthics #TedTalk

I recently came across a video that struck a chord with me in the most wonderful way. If you know me personally, you're aware that I spent a good chunk of my life - around 30 years, to be precise (though, let's be honest, in the realm of family businesses, it feels more like 50 years!) - running my family's business, Schreibman Jewelers. We were known for our exquisite tableware, jewelry, and gifts, and boasted the largest bridal registry in Northeast Ohio. But our success wasn't solely based on the quality of our products; it was rooted in our commitment to providing a warm and personal experience to every customer who walked through our doors. I used to tell my staff something that I truly believed in: listen and wait for the opening. Instead of assuming what a customer needed, we waited for them to tell us. Did they need a comforting hug along with their shower gift? Or perhaps they simply needed a quiet moment on our couch with a cup of tea to unwind from a rough morning. This approach extended to our employees as well. I saw them as my greatest asset, not just the items we were selling. In my experience, great hospitality and great leadership go hand in hand. A great leader isn't just a great manager; they are someone who listens to their team, who understands what they need in each moment to thrive and excel in their work. It is through this approach that we find the greatest rewards and the highest profits. I invite you to watch this video that resonated with me deeply. It brought back nostalgic memories and sparked thoughts about the concept of hospitality and how it can be applied in almost any aspect of life. Let's embrace the power of genuine connection and create meaningful experiences for everyone around us. #hospitality #wellbeing #tableware #luxurygoods #familybusiness #selfcare #leadershipskills #brandingidentity

“Whatever it is you want to do in life… Do it with excellence.” This quote is from Horst Schulze, co-founder of the Ritz Carlton. His profound insights have not only shaped the luxury hospitality landscape but have also empowered individuals and organizations worldwide to strive for excellence in every endeavour. It resonated with me because I think it’s how we can all approach our lives. Whether professionally, or personally, trying to approach life with such dedication and commitment to excellence can truly make a difference. Reflecting on my recent stay at a Ritz-Carlton, I saw firsthand how every detail was attended to with personalized care and precision. It's a reminder that excellence isn't just about achieving perfection; it's about the attitude and effort we bring to everything we do. In business, striving for excellence means going above and beyond to meet the needs of our customers, anticipating their desires, and delivering experiences that exceed expectations. It means setting high standards for ourselves and constantly seeking ways to improve and innovate. On a personal level, embracing excellence means approaching every interaction, every project, and every goal with passion and dedication. It means taking pride in our work and taking responsibility for our actions, even when no one is watching. So let's take note of Horst Schulze's words and commit ourselves to doing everything with excellence. Whether it's a small task or a grand ambition, let's strive to be the best version of ourselves in every aspect of our lives. After all, excellence isn't just a destination – it's a journey, and it's one worth embarking on every single day. ✨ #Excellence #Inspiration #RitzCarltonStandards #TheRitzCarlton #goldstandardservice #horstschulze #maryannkenfelja #motivationalquote #nuggetsofwisdom #wordstoliveby #inspirationallquote #customerservicee #sothebysrealty #whitegloveservice #exceptionalservice #tailoredservice

💡 Monday's Lesson: Customer is NOT first. ❗ I'd like to share again this impactful short interview from world's top hospitality group Danny Meyer, on the Art of Hospitality. He reminds us that unlike what we've always said, client is not first, is it just second. Your EMPLOYEES are FIRST. Indeed, they are the ones who will transmit this will to make your clients feel good. They are the ones who will be responsible for creating this atmosphere that makes you feel good while being somewhere. Choosing the right team to embody your service matters. More then we think. When hiring staff, always go for 51% skills in emotional management, and the remaining 49% of technical skills. Now I'll let you enjoy this precious bit of knowledge for yourself 💡 https://lnkd.in/epTgAGpx

@Union Square Hospitality Group CEO @Danny Meyer’s comment, “don’t put your customer first,” may seem counterintuitive – and raise some eyebrows at the same time. But is this really a better way of doing business? With plans to have dinner at Gramercy Tavern while visiting my son, who’s a chef in Manhattan, I wanted to learn about why he chose this restaurant. In researching the restaurant to learn about their great food, one of the first videos I found on YouTube was Danny Meyer, sharing his workplace culture’s secret ingredient for his success. His management style: put employees first, customers second. The allure of eating at a Michelin Star and James Beard-awarded restaurant is what is getting customers in the door. What is keeping them coming back and spreading the news of their experiences? This is where I believe employers need to hone in on Mr. Meyer’s message - the service and experience they receive upon entering the doors is key to the success of any great restaurant, or business, i.e. employees are your greatest asset. Hiring for skills and qualifications can be quite easy. Many skill-based assessments are out there, and employers know what they need to have a job completed. The Millennial and GenZ  generations demand an organization that respects them and not just as a means to an end. How can employers capitalize on this motivation of employees? Strategic human capital management (HCM) is the answer. Being an integral piece of the value proposition, employees are motivated to move a business’ mission forward. Being able to hire for a cultural fit is the piece of the pie many employers are overlooking. But the results and ROI speak for themselves: new and returning customers, lower turnover, and greater revenue. Mr. Meyer’s strategy is certainly an example to follow. #HR #HumanResources #Humancapitalmanagement #companyculture 

Evolving Client Needs: The Ultimate Litmus Test for Banquet Hall Success In the ever-shifting sands of the hospitality industry, staying ahead isn't just about offering the finest cutlery or the most exquisite ballrooms. It's about understanding and adapting to the evolving needs of our clients. Our industry thrives on personal interactions and experiences. Yet, in an age where digital presence is non-negotiable, how do we balance tradition with innovation? The key lies not in reinventing the wheel but in listening. By harnessing feedback, both online and offline, we can craft services that truly resonate with our clientele. Success in our field isn't marked by static achievements but by our adaptability to our clients' changing desires. As we move forward, let's commit to being as dynamic and responsive as the markets we cater to.

Feedback is the compass that guides our growth. 🚀 Whether you're giving or receiving it, remember that feedback is the key to improvement and motivation. 👏 Check out Kathryn Williams latest post below to dive deeper into the some of the amazing experiences our guests have had at each of our wonderful venues!! 🔍 #FeedbackMatters #PersonalGrowth

Check out the Summer issue of Club Management. With a great article featuring the Clubs SA Clubs and Community Awards #clubmanagement #yourlocalclub #hospitalitymarketing #hospitalitynews #hospitalitytrends #clubsinsa #communityclubssouthautralia.