Rooms To Go’s Post

When you are in the interview phase of hiring customer service reps, do this.. It's play time. Role play. Role playing is a great way to judge people's ability to problem solve. Advise your prospect that you will be the customer, and they will take your call. You: 'Hi i'm not happy with my order. I received the wrong color.' Prospect: 'ABC 123' How your prospect replies is key. Do they show empathy? Do they ask questions? Are they taking charge of the situation? Role playing is a simple way to find customer service reps who are ready to help serve your customers. #customerservicerepresentatives #callcenteragents #bpoPhilippines

How do you stand out in today’s competitive job market and land your next dream job? Take a look below for a tip from our very own Senior Director of Recruiting and Sales, Lisa!

In today's competitive job market, your ability to showcase exceptional customer support skills can set you apart. Imagine walking into an interview not just prepared but poised to impress with your depth of understanding and commitment to customer excellence. Here's how you can turn this vision into reality. https://buff.ly/3UH4j6r #CustomerServiceExcellence #CareerPreparation

1. Research the Company: Understand the company's products, target market, values, and any recent news. This will show your interviewer that you're genuinely interested in the organization. 2. Highlight Your Customer Service Skills: Retail roles often require strong customer service skills. Be prepared to discuss your experience in handling customer inquiries, resolving complaints, and creating positive shopping experiences. 3. Showcase Your Sales Experience: If you have a background in sales, emphasize your ability to drive revenue, upsell products, and meet or exceed targets. 4. Practice Common Interview Questions: Prepare responses to common retail interview questions, such as how you handle stressful situations, work effectively in a team, or manage your time efficiently. 5. Demonstrate Flexibility: Retail environments can be fast-paced and unpredictable. Show that you're adaptable, quick on your feet, and willing to take on new challenges. 6. Dress Appropriately: Dress professionally for the interview, keeping in mind the company's dress code and overall culture. 7. Ask Relevant Questions: Prepare thoughtful questions to ask the interviewer, such as inquiring about growth opportunities within the company or the day-to-day responsibilities of the role. By showcasing your knowledge of the industry, relevant skills, and enthusiasm for the role, you'll increase your chances of acing the interview with a retail company. Good luck!

● Your application/interview is your opportunity to sell yourself to your prospective employer, so please be loud about it. ● Stop mincing words and selling yourself short on skills and experience. ● Every life skill and experience is useful and important, you only need to show how those skills and experience are transferable to the job you are applying for. ● Your qualifications/certifications are great, but your skills and experience are more important and you should capitalize on them. ● Always quantify your achievements. For example, I did ABC and it led to a 65% increase in customer satisfaction, which is better than saying I did ABC, without showing the results of your actions. ● Focus on the employer's needs (job specifications), and tailor your skills and experience to suit the needs of the employer. Do you struggle to submit tailored applications for each job you apply for? FOLLOW Meghna Gandhi ✍️ for daily career tips to set you for success in your career. SHARE with someone who will find this helpful. SAVE this post for later.

📣 All experience is good experience. I saw a post on here yesterday, explaining that it's best to only keep relevant experience on your CV. I have to disagree. All experience is good experience. What I mean by this is, you take valuable skills from every experience/ role you have. Granted, I don't need a 3 page essay about your paper round. However, as long as you know how, every role is a selling point. I'll show you what I mean by using my experience and what I learnt. Waitressing: My first job. -How to communicate with customers. -Time management. -How to remain calm in a stressful setting. Retail assistant: -How to pitch and sell a product. -Understanding KPI'S and Sales Targets. -How to manage and resolve complaints. Recruitment Consultant: -How to professionally negotiate. -How to network. -How to adapt to an everchanging market. Your experience is valuable, do not disregard it. If you are looking for a new opportunity, get in touch. I have roles nationwide in a number of sectors, waiting for you! 🤳 07903056263 mia@clarityrecruiting.co.uk

Download the template and impress the companies with eye catching resumes. #resume #job #cv #innovation #creativity #startups #smartwriters

📌 Your application/interview is your opportunity to sell yourself to your prospective employer, so please be loud about it. 📌Stop mincing words and selling yourself short on skills and experience. 📌Every life skill and experience is useful and important, you only need to show how those skills and experience are transferable to the job you are applying for. 📌Your qualifications/certifications are great, but your skills and experience are more important and you should capitalize on them. 📌 Always quantify your achievements. For example, I did ABC and it led to a 65% increase in customer satisfaction, is better than saying I did ABC, without showing the results of your actions. 📌Focus on the employer's needs (job specifications), and tailor your skills and experience to suit the needs of the employer. FOLLOW Meghna Gandhi ✍️ for daily career tips to set you for success in your career. SHARE with someone who will find this helpful. SAVE this post for later.

Managing a team with limited assignments is a challenge, but our commitment to delivering top-notch service never wavers. We prioritize customer satisfaction by diligently selecting the very best talent, conducting thorough interviews, and providing a clear path for future opportunities. In times of scarcity, we strive to excel, ensuring our clients always receive the excellence they deserve, holding strong for new opportunities. #TeamManagement #CustomerSatisfaction #Excellence

𝙒𝙝𝙮 "𝙏𝙚𝙡𝙡 𝙈𝙚 𝘼𝙗𝙤𝙪𝙩 𝙔𝙤𝙪𝙧𝙨𝙚𝙡𝙛" 𝙞𝙨 𝘼𝙘𝙩𝙪𝙖𝙡𝙡𝙮 𝙖 𝙏𝙧𝙞𝙘𝙠 𝙌𝙪𝙚𝙨𝙩𝙞𝙤𝙣 (𝙖𝙣𝙙 𝙃𝙤𝙬 𝙩𝙤 𝘼𝙣𝙨𝙬𝙚𝙧 𝙄𝙩)" 👉 Ah, the infamous question: "Tell me about yourself." 🤔 It's like a rite of passage in every job interview, isn't it? This is one question that you are sure that you will likely be asked regardless of the position that you are applying for. This question can take different forms like; can I meet you? Who are you? Can we know you? You don’t need to be confused they all mean the same thing. As simple as the question looks, it could also be very tricky. Be careful not to give unnecessary personal details about yourself. All the recruiter wants to know is who you are and how you fit into the role and the company’s vision and work environment. Be careful to frame your response around what makes you the best fit for the role. You might be tempted to talk about all the good stuff, but you will need to keep it concise and relevant. 𝐓𝐡𝐞𝐬𝐞 𝐬𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭𝐬 𝐰𝐢𝐥𝐥 𝐠𝐮𝐢𝐝𝐞 𝐲𝐨𝐮𝐫 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧; • 𝐓𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐰𝐡𝐨 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐥𝐲 • 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭 𝐲𝐨𝐮𝐫 𝐜𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬  • 𝐓𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐰𝐡𝐲 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐡𝐞𝐫𝐞 Let's take a case study, assuming you are applying for the role of a customer service manager, then you can answer the question in response to the statements above; I am an innovative customer service manager with 6 years of experience managing and monitoring all the aspects of the customer service function-from solving customer’s problems to ensuring customer retention to increasing sales. (Who you are) I have spent 6 years developing my skills as a customer service manager. I have been able to attract recognition and several awards even national awards 3 times. I love solving customer problems and overseeing my team members do so too. (Competence highlights). Even if I love my current position, I know that I am ready to take up a more challenging role in customer service, and that is why I am very excited about this position. (Why you are here). You can see that the answer responded to the three statements that we made earlier. You can use the statements to frame your answer too. Comment below with your biggest struggle with the "Tell Me About Yourself" question and let's chat!