Talkdesk’s Post

Day 13 of our 100-day-long AI exploration journey is upon us, so let's discuss how we can build a better modern contact center! Imagine if instead of outdated IVR menus, long waiting times, and frustrated customers, your contact center could embrace AI-powered customer service solutions to automate, empower, and illuminate agent workflows! This can result in: 🤑 A 26% increase in sales conversion rate 🙋 A 25% increase in customer satisfaction ⏱️ A 50% reduction in average call handling time 📲 A 50% improvement in first-call resolution Click the link below to see how we made these awesome results happen for FARFETCH: https://lnkd.in/gHQ3J_TX #CaseStudy #FarFetch #Talkdesk #CX #AI #100DaysOfAI

How does AI improve the customer service and contact center efficiency of some of our biggest customers like Memorial Healthcare System and Carbon Health? Let's break down the numbers on day 12 of our 100 Days of AI celebration! #MemorialHealthcareSystem, a tech-enabled healthcare company used Talkdesk to cut its initial abandonment rate by 3X while increasing its service level by 30%. #CarbonHealth, a primary and urgent care company, has seen similar results, with a 40% reduction in patient wait times and clinic answer rates. Interested in learning more about how AI is helping healthcare organizations improve operational efficiencies without sacrificing the customer experience? Click the link below: https://lnkd.in/eGPFRfgP #CX #CS #Talkdesk #MemorialHealthcare #CaseStudy #CarbonHealth #Customers #CCaaS #SaaS #Cloud #OperationalEfficiency #100DaysOfAI

Financial institutions might not get all of the love, but we're here to change the way their customers love them! If you've ever dealt with contacting your financial institution, you know how much of a pain old fashioned phone menus can be. Luckily, Talkdesk Autopilot delivers a seamless, AI-powered customer experience to people around the world as they deal with their most trusted place of business, their bank! Want to learn how it could help your financial institution change how customers interact with your suite of helpful products? Watch below: https://lnkd.in/g5smuiJ6 #Banking #Finance #Talkdesk #CCaaS

Nothing is more paramount in the retail space than maintaining customer trust and preventing bias, especially when it comes to AI. On day 11 of our 100-day-long AI celebration, let's jump into the 'why' behind that statement. Did you know that a recent Talkdesk survey found that nearly 1/3 of consumers are willing to abandon brands that do not prioritize ethical AI practices? If you think those numbers are high, they are even higher for Gen Z and Millenials. Ensuring responsible AI-powered solutions undergird all of Talkdesk's automated and Gen AI-based contact center tools is central to our mission of ridding the world of bad customer experiences. To see why we care about responsible and ethical AI, hit the link below: https://lnkd.in/epQAkjrM #100DaysOfAI #Integration #Automation #AI #Ethics #Responsibility #Talkdesk #GenZ #Millenials #CCaaS

⭐ Five Star Friday is back, and this week we're highlighting customers focused on manufacturing! 💪 When customers with complex, multi-dimensional needs call our product intuitive, easy, and customizable, we know we must be doing something right! ❓ Want to find out why this Customer Service & Support Specialist in Manufacturing gave us five stars? 👇 Click the link below: https://gtnr.io/5m9QKNJQP #Gartner #GartnerPeerInsights #FiveStarFriday #Customer #Review #Talkdesk #CCaaS #SaaS #Cloud

Découvrez Talkdesk Navigator. Une puissante solution de routage alimentée par l'IA conçue pour : - Gérer et comprendre les requêtes clients - Prioriser de manière autonome les demandes - Fournir l'expérience adaptée pour chaque client Curieux de savoir comment Navigator peut améliorer de façon radicale la satisfaction de vos clients ? Regardez la vidéo explicative : https://bit.ly/46rBD59 #Talkdesk #Innovation #IA #centredecontact

Descubra Talkdesk Navigator. Una potente solución de enrutamiento basada en IA diseñada para: - Gestionar y comprender las solicitudes de los clientes - Priorizar de forma autónoma las incidencias - Ofrecer la experiencia adecuada a cada cliente ¿Quiere saber cómo Navigator puede mejorar radicalmente la satisfacción de sus clientes? Consulte el vídeo explicativo: https://bit.ly/3Yhgg4k #Talkdesk #Innovación #IA #centrodecontacto

7.25.24 Release notes are live! We're bringing you the releases, product updates, fixes, changes, and news that we know you've been waiting for. Click the link below to jump in: https://lnkd.in/gsEiaPke PS If you'd like to receive an email as soon as updates are live, click the follow button after clicking the link. #ReleaseNotes #Updates #Product #Talkdesk #News #CCaaS

How does AI-powered hyper-personalization optimize contact center workflows to improve customer experience and business performance? On day 10 of our 100-day-long AI celebration, we break down how Talkdesk helped BCLC: ☎️ Reduce call abandonment by 12% ⏱️ Lower hold time by 25 seconds ⌛ Decrease average handle time to 3.5 minutes To learn more about the value of AI-powered personalization, click the link below, and be sure to scroll to the bottom of the page to check out the full #BCLC case study: https://lnkd.in/gYV5VdbR #Talkdesk #Personalization #CCaaS #AI #ArtificialIntelligence #CaseStudy #Customer #100DaysOfAI