"Wow" is an understatement for the divisional visit we had on yesterday.
Our store#4692# was one of the stores in Mkt 498 to welcome a surprise visit from
Executive VP, Kelvin Buncum,
VP Operations, Eric Bushnell
Sr Director People Operations, Carlos Sanchez
AP Ops Jerry
Jessica in realty
and countless others that took the time to meet with our entire leadership team of team leads, academy trainers and associates to tour our store, ask us about our buisness, what's working, what's broken, what are we proud of and how could they help us fix our obstacles.
Its no secret:
*our store turnover is front and center *road construction on our main entrances that have continued over a year and a half and sometimes the construction has closed off 1 main entry point which wrecks havoc on sales when customers are inconvenienced,
* remodel of a competitor grocery store,
*2 additional new liquor stores opened *General store which opened up less than 2 miles from our location.
But instead of focusing on things that I'm pretty sure they already were aware of, that entire team asked us what we were doing differently and applauded our efforts as Eric said "wow, you guys are swimming up stream"
Now did we always get it right, were there some hit and misses, bumps in the road....ABSOLUTELY!!, BUT noone on this team at 4692 gave up, never said it was impossible
Our motto: we never know unless we try- ask for forgiveness later.
An associate snapped a pic after we sang Happy Birthday to Eric and today it seems like it was a dream.
Still work to be done and we have our hands wrapped around it.
Appreciative on a new outlook, course correction and above all making it happen.
Businesswoman, Internationalist, Writer
1moLooking great everyone!