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I am getting a bit tired of most of the let’s say Acquisition Specialists, telling me that they found my profile in LinkedIn and I would be a 100% match for the a very interesting open position they currently have in their portfolio, IFFFF I would be prepared to relocate to Poland, Portugal, Spain, Greece, Ireland, to name a few countries. Or for a language that I do not speak/write. Last week I was even invited for a job with Hungarian language, well I speak and/or understand many languages, but no Hungarian. Sometimes they cannot even match my current remuneration, in a country where the cost of living is double at least. I always think: “Did you even look at my details?” I live in Bulgaria with my family and I work from my fully equipped home office and I have no intention to move anywhere. I am a team player, but I can also work independently. Although about half of my more than 16 years of work experience in the contact center business has been in technical support, I prefer to work in customer support (B2C/B2B) related jobs. Before I worked about 20 years in sales, marketing and (product) management, so if some sales is involved, no problem at all. I have strong analytical skills, am patient, empathetic and have a strong sense of quality. I am commercially driven enough to perform in sales as well. Solving customer’s issues has become a second nature over the years. I am a Dutch Native speaker (C2+) and I also have very good levels of English and German (C1/C2) in speak and writing. My French is about sufficient enough to tell people that I do not speak French (B1) Although I live in Bulgaria since 2015, my knowledge of Bulgarian is very basic, as we speak German at home. In outsourcing I have been working as a customer service specialist, sales specialist and/or technical support specialist in Dutch, English and/or German. Handling all customer service issues, like verifying customers, finance, solving delivery problems, warranties, refunds, taking orders, internet connectivity, i-TV problems, supporting hardware and software, operating systems, etc., in calls, live-chat and email. Do not mind taking international calls or handling international tickets in English or German, but I prefer a mainstream in Dutch. Last week I was asked if I plan to retire at 65 ….. well I am 64 now, but I prefer to keep a smart mind and keep working till maybe 70 or so, so if you hire me now, there will be plenty of time to enjoy me. I am looking for remote job in Customer Support, Technical Support and/or Sales or combination of these in Bulgaria (or within the EU/US if remotely from Bulgaria is no issue). I prefer to work from my home office, separated from the rest of our house, which is equipped with its own 100Mbit internet connection, heating, kitchenette and alarm system. I am looking forward to interesting offers! BR, Gerald.

New #Indigenous Job Alert: Operations Supervisor – French Bilingual Auto Find this #job and more on Canada's strongest #Aboriginal Job Board https://lnkd.in/gXhurZfK Position Summary:This French-fluent position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities:Oversee and supervise a team of agents.Attend required training session for new information and training updates.Acquire and transfer to the team the knowledge of all tools and associated workflow processesAssist in developing and streamlining proceduresCoach, motivate, reward, counsel and assist with disciplinary actions as necessaryProvide quality service to both internal and external customers – on and off-line.Assist agents with customer interaction on situations requiring special handling – take customer calls.Ensure open flow of communication between agents, supervisors and management.Ensure uniform understanding and adherence to policies, procedures and company programs.Supervise and monitor agent attendance, performance and productivityPrepare and ensure accuracy of reports.Ensure agents are continuously kept abreast of operational changes.Conduct employee briefings and meetings.Assure service level standards are met.Monitor system performance and initiate actions to correct system problems.Conduct agent observation and provide feedback.Assist in the development and tracking of employee incentive programs.Ensure completion of departmental duties/task in the absence of subordinates/co-workers.Perform other duties as assigned. Job Requirements: Knowledge, Skills and Abilities:MUST BE FLUENT IN FRENCHAn assertive, well-organized self-starter with demonstrated sales experience Management experience in customer service (or sales or on-line retail where relevant) desirableA proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skillsAbility Redirect and coach for improvement, and gauge user ability and modify delivery accordinglyDemonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standardsRecognize trends and escalate information as appropriateProblem solving skills; linear and troubleshootingDemonstrate a strong customer service orientation and take responsibility to follow up with customers to en

Why Bilingual Customer Support Matters I understand the immense value that bilingual individuals bring to the customer support teams Why? Global Reach: Bilingual customer support specialists can connect with customers from around the world, breaking down language barriers and ensuring no one is left unheard. Enhanced Communication: Fluent speakers can provide more personalized, empathetic, and efficient assistance to customers in their preferred language. Problem Solving: Bilingualism often enhances problem-solving skills, enabling support specialists to find creative solutions to customer inquiries. Business Growth: Serving a diverse customer base allows us to expand our reach, and foster strong relationships with customers from various backgrounds.

As a Customer Relations Officer, building meaningful connections with clients is my top priority. Listening attentively to their needs, empathizing with their concerns, and delivering personalized solutions that exceed expectations are the key elements that drive me. Every interaction is a chance to make a positive impact and foster long-lasting relationships built on trust and reliability. Together with my role as an IT Technical Support Officer, I strongly believe that exceptional service is the cornerstone of success. I am committed to going above and beyond to support our clients, empower our team, and contribute to the growth and prosperity of our organization. With passion, perseverance, and a customer-centric mindset, I am dedicated to making a difference every step of the way. #CustomerRelations #ITSupport #ExceptionalService #CustomerCentricMindset

Did you know I offer multilingual tech support? Yes, I do. As if being a customer service hero isn’t enough, I’ve also got over 15 years IT experience. Which means when you hire me to help with customer service you get a tech expert into the bargain! Let’s take an example. You’re a product-based business and the items you sell on your website are made by a third-party manufacturer. Suddenly, one of their items is out of stock. Oh no! Now you’ve got customers trying to buy a product that isn’t available. Well, that won’t happen on my watch! I’ll have reviewed your systems and processes and worked my techie magic to link the manufacturer’s system to yours. So when a product is out of stock it will INSTANTLY show as unavailable on your website. Ta-dah! Customer confusion and frustration avoided! And did I mention my tech support comes in three different languages? Need help with customer service tech support? Pop me a DM. #CustomerServiceSupport #MultilingualTechSupport #customerservice #customerexperience #customersupport #customerhero

Language and culture in customer support: Bridging the gaps When it comes to outsourced customer support, the adventure isn't always smooth sailing. Language barriers and cultural quirks can lead to some seriously funny (and memorable) moments 😂 Let's dive into the world of customer support mishaps and triumphs: • The Emoji Extravaganza: Ever accidentally sent a barrage of emojis instead of a professional response? We've all been there! Turns out, a smiley face can work wonders in any language 😁🌐 • The Cultural Quirk Quandary: Sharing cultural insights can lead to laughter! Like the time a support agent explained Thanksgiving to a customer from a country that doesn't celebrate it. Let's just say turkey stories were exchanged!  • The Time Zone Tango: Trying to schedule a call across multiple time zones can feel like a dance-off. The agent accidentally scheduled a meeting at 3 a.m., leading to a groggy, giggly, and unforgettable conversation 💤📞 In the world of outsourced customer support, language and culture can be the spice that adds flavor to the journey. These stories remind us that sometimes, laughter is the best bridge to understanding! 🌉

Hello Linkedin Fam, In today's globalized world, businesses are recognizing the immense value of having bilingual customer service support. Here are a few roles and benefits of having me as a bilingual Customer Service Support in your organization: 1. Bridge the Language Barrier: Bilingual customer service representatives act as a bridge between your business and customers who speak different languages. I can effectively communicate and provide assistance in French and English language ensuring that your customers do not have a language barrier. 2. Enhance Customer Experience: Bilingual support allows customers to express themselves freely, leading to better problem-solving and overall satisfaction. 3. Expand Market Reach: With my bilingual support, your business can tap into new markets and reach a wider range of customers. It opens doors to connect with diverse communities and increases your brand's accessibility and inclusivity. 4. Resolve Issues Efficiently: Language barriers can often lead to misunderstandings and miscommunications. Bilingual support mitigates these issues, allowing representatives to address customer concerns accurately and efficiently. This leads to quicker problem resolution and higher customer satisfaction rates. 5. Competitive Advantage: Offering bilingual customer service provides a competitive edge in today's global market. It demonstrates your commitment to customer-centricity, diversity, and setting your business apart. If you are interested in my services, let's have a discussion.

Customer service is a vital skill in any industry, but especially in the gambling facilities and casinos industry, where customers might lose tons of money in a blink of an eye. You must invest in your customer service and find native speakers for your CS department for each language you support! I will tell you WHY. Because customers who visit these places are looking for entertainment, excitement, and fun. They want to feel valued, respected, and appreciated. They want to have a memorable and positive experience. But sometimes, things don’t go as planned. Customers may have complaints, issues, or problems. They may feel frustrated, angry, or disappointed. They may need help, guidance, or support. How do you handle these situations? How do you communicate effectively with customers who have different needs, expectations, and emotions? The answer is: empathy and active listening. 🙌 Empathy is the ability to understand and share the feelings of another person. It means putting yourself in their shoes and seeing things from their perspective. It means showing compassion, kindness, and care. Active listening is the ability to pay attention and focus on what the other person is saying. It means asking open-ended questions, reflecting back what you have heard, and summarizing the main points. It means acknowledging their feelings, validating their concerns, and offering solutions. These two skills can make a huge difference in how you communicate with customers. They can help you build rapport, trust, and loyalty. They can help you resolve conflicts, prevent escalations, and increase satisfaction. They can help you create a lasting impression and a loyal fan base. I have learned these skills through my own experience as a seasoned professional in customer service fields. I have seen how they can turn a negative situation into a positive one, and how they can make customers feel heard, understood, and valued. I have also seen how they can improve my own mood, confidence, and performance. 🙏 What about you? How do you use empathy and active listening in your customer service communication? What are some of the benefits and challenges of these skills? Please share your thoughts and stories in the comments below. P.S: If you are looking for an audit of your customer support, from a professional who has +10 years of experience in the field, you can ask for my consultation. The languages I support include: #Turkish #English #Italian #Spanish #customerservice #empathy #activelistening #communication #igaming

In today's interconnected world, speaking your customer's language is more important than ever! Bilingual customer service isn't just a perk—it's a strategic necessity. From increasing market reach to boosting customer satisfaction and loyalty, the benefits are clear. Especially in multilingual regions like Canada, providing support in both French and English can set businesses apart. Interesting fact: 75% of customers are willing to switch to companies that offer service in their preferred language. The demand for bilingual customer service representatives is projected to grow by 19%! Explore the full article to learn more about the importance of bilingual customer service, the latest market trends, and the challenges businesses face. Read the full article- https://lnkd.in/gyED7Vwf #CustomerService #BilingualSupport #GlobalBusiness #CustomerExperience #MarketGrowth