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Software used to provide customer self-service by phone using keypad options or speech recognition. - Guide callers through menu of options with speech or touch input - Route calls to appropriate service agents after automated screening - Provide customer information from database using text-to-speech - Survey customers with voice or keyed responses and measure performance
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MyOperator's Office IVR is an automated cloud phone system designed to enhance the call management process for businesses. It offers a range of features to provide customised welcome messages, call routing, follow-up, call reporting options, and more. Top Features: > Personalised welcome messages to greet callers with a customised message. > Call routing options to direct calls to the right department or agent, reducing the need for manual transfers. > Follow-up feature to send automated messages to callers with relevant information. Best Business Use-cases: > Ideal for businesses looking to streamline their call management process. > Particularly useful for companies receiving a high volume of incoming calls or operating in industries where customers need to be directed to the appropriate department or agent. > Can be used in various sectors, including healthcare, hospitality, and finance.
Unifonic Number Masking enables you to connect two callers while keeping their real phone numbers hidden. It is a feature, made available through the Unifonic Voice API that enables you to trigger, monitor and regulate masked calls from your platform.
Enrich your customers’ journey with personalized voice applications and impeccable CX. At Route Mobile, we create on-demand customer support experiences and offer secure and reliable voice solutions with diverse product lines, allowing enterprises to manage inbound and outbound calls.
A prompt, intuitive, and personalized IVR (Interactive Voice Response) system to answer all your customer queries.
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ConVox V is an automated answering system which answers your business calls and routes them to appropriate phone number. Convox V helps you handle each incoming call effectively and efficiently. It also puts the valuable data at your disposal for monitoring and improvising business process.
Send high-volume voice call campaigns from any web browser to thousands of call recipients all at once. Build relationships with customers and improve engagement by sending generic or personalized voice calls to offer easy appointment management, get quick customer feedback, provide helpful reminders, share emergency plans, and much more. We provide easy integration APIs through HTTP and REST protocols that include all channel capabilities such as text-to-speech, pre-recorded audio, IVR, and password delivery. With Soprano Voice Broadcast Messaging, you can scale your communication and encourage loyalty.
Toku In-App Voice Calling lets you create a seamless customer experience and keep your customers secure in your app by embedding the calling capabilities you need with a voice SDK powered by high-quality call connectivity in APAC. - Keep your customer voice communications in-app, and improve app-usage metrics - Safeguard personal information and eliminate the chances of fraud - Eliminate the chances of spoof calls/ robocalling and increase pick-up rates - Combine our number-masking capabilities with in-app calling to create a hybrid call setup with dependable, redundant connectivity across APAC. - Keep your customer conversations and app data connected to ensure seamless customer interactions.