About
A Twilio Flex contact center gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into omnichannel experiences.
đź“ž Contact Center:
Modernize your contact center solution. Migrate at your own pace.
Flex works alongside the systems you already use to add new channels for friction-free customer engagement.
🔀 Personalize workflows for ultimate efficiency.
Flex lets representatives handle any task from a single UI and view relevant first-party customer data from any source so they can easily offer personalized interactions to every customer.
📲 In-app Digital Concierge:
Flex integrates with customer data beyond your CRM to surface information that makes customer interactions feel personal—even when you’re not in person.
🛍️ Sales/Pre-Purchase:
Create click-to-message entry points on ads that connect prospects with live agents, and improve outbound productivity with click-to-call.
This product is intended for
- Information Technology Manager
- Customer Service Representative
- Head of Customer Service
- Customer Experience Manager
- Head of Contact Center
- Head of Customer Experience
- Vice President of Customer Success
- Technical Support Representative
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Twilio Flex
Twilio Flex is a digital engagement center for the entire customer journey—a sales tool for pre-purchase conversations, a cloud-based contact center, and an in-app digital concierge.
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Twilio Flex - the digital engagement center for sales and service
Turn customer interactions into customers for life by delivering personalized, data-driven experiences at scale, that span time, channels, and organizational boundaries. Drive revenue by connecting customers and any customer-facing employee with zero friction, take control to own your roadmap, and adapt at the speed of your business with Twilio Flex.
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Toyota Connected has built an entire team that focuses on building services that make the lives of their drivers safer and more convenient. Here's how they make it happen with Twilio Flex.
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Customer Testimonial
"The Twilio Flex platform gives us the greatest flexibility and customization possible. For example, we have the option to easily integrate our IT infrastructure, such as the existing Avaya telephony landscape, into Twilio Flex. This will enable us to develop customized communications solutions based on our customers' expectations – to provide even better customer service and create engaging experiences for our customers."